Manage your account

Keeping your personal information safe, up to date, and available wherever you are.

How to upload a photo or select an avatar

When you log in for the first time, your account will display your initials at the top right-hand corner of the Lexonik Cloud window.

You can update your photo or avatar by logging in and clicking your Lexonik Cloud Account button in the top right-hand corner of the Lexonik Cloud window, then do the one of the following to personalize your Cloud account:

• Select Upload a new photo to add a photo
• Choose an Avatar to select a fun colorful photo

Then click save to store your changes.

How to update your password

We recommend you regularly update your password for security purposes. You can update your password at any time from your account.

You can update your password by logging in and clicking your Lexonik Cloud Account button in the top right-hand corner of the Lexonik Cloud window, then do the following:

• View your account: Choose Account.
• Then you navigate to the Update password section.
• There, you must enter your previous password, then you will be able to enter the new password and confirm the new password.

Forgot your password

You can reset your password at theses links:

• Lexonik Cloud UK Forgot your password?
• Lexonik Cloud US Forgot your password?

Enter the reachable email address you use to sign in to Lexonik Cloud and wait a few minutes for the password reset email to be delivered. Clicking the link in that email will allow you to choose a new password for your account.

How to 2FA secure your account

Lexonik Cloud supports two-factor authentication (2FA) in order to provide an additional layer of security to your account. We recommend enabling 2FA by setting up an authenticator app. Although it’s best to keep 2FA enabled, this article also includes steps for deactivating it within your Account.

1. Go to Account, then Two-Factor Authentication section.
2. Enable Two-Factor Authentication (2FA).
3. Once you choose this option, a modal will pop up requesting your account password to confirm.
4. Setup instructions: download an authenticator app (e.g. IBM Verify, Google authenticator, Microsoft Authenticator, or other).
5. Store your recovery codes in a secure password manager. They can be used to recover access to your account if your two-factor authentication device is lost.
6. Open your chosen authenticator app and scan the QR code or manually enter the security code shown. Verify your app with the provided 6-digit security code to finish setup.

Your next login will have two-factor authentication.

Deleting your account

You can delete your account from your Account page.

• Once you choose this option, a modal will pop up requesting your account password to confirm.

Caution: deleting your account is permanent and cannot be undone.